Each 12-minute consultation costs a flat £XX. While we don’t charge extra if your consultation extends beyond this time, we kindly request that appointments are kept within 12 minutes when possible. This helps ensure that all our patients receive timely and fair access to care.

We understand that managing healthcare costs is important to you. Rest assured, there are no extra charges from us for issuing prescriptions or for pathology and radiology referrals. While you will be responsible for the cost of medications at the pharmacy, these can sometimes be less expensive than the standard NHS prescription charge. For pathology and radiology services, although there will be separate fees, we have negotiated with our partners to secure favourable rates, aiming to minimise your costs as much as possible. We are committed to providing you with transparent and cost-effective healthcare options.

We understand that affordability is a significant concern for many of our patients. We are currently in discussions with private health insurers to enable direct billing in the future. At present, consultations are paid out-of-pocket, but they may be reimbursable depending on your individual insurance policy. Please check with your insurer to understand the coverages available to you.

We understand that not every medical issue can be resolved as expected, and your satisfaction and healthcare outcomes are very important to us. Refund eligibility may vary as it is determined by the individual GP based on the specifics of each case. We encourage you to reach out to our support team who will guide you through the process and discuss your options. Our goal is to ensure that you receive the support and assistance you need.

At Doctor Hub, our goal is to provide safe, effective, and responsible medical care to all our patients. We adhere to strict guidelines when prescribing medication online to ensure patient safety and compliance with regulatory standards. While we offer a wide range of treatments, there are some medications we cannot prescribe through our telehealth service, due to their potential for dependency and high risk of abuse. These include but not limited to:

• Benzodiazepines (e.g. Diazepam, Alprazolam)
• Opioids (e.g. Morphine, Oxycodone, Tramadol)
• Stimulants (e.g. Adderall, Ritalin)
• Z-drugs (e.g. Zolpidem, Zopiclone)
• Anabolic Steroids
• Gabapentin / Pregabalin
• Antipsychotics

Additionally, we do not prescribe oral contraceptives and the morning after pill. These medications require an in-person consultation to ensure the utmost care in personal health assessment, follow-up, and support.

We are committed to the highest standards of patient care and safety, which we believe are best served through direct patient-provider interactions for these particular treatments.

Certainly. You can request repeat prescriptions for medications previously prescribed by your regular GP. To ensure your safety and the effectiveness of your treatment, our GP will review your medical history during a consultation. If it’s appropriate, we will happily provide a repeat prescription.

We offer a variety of vaccinations suitable for travel, work, and other specific needs. Once prescribed, you can conveniently receive your vaccinations at one of our many partner centres located across the UK. Our GPs are here to help you determine the best vaccinations for your needs.

Your privacy and confidentiality are of utmost importance to us. We will only share your consultation details with your GP if you provide us with explicit consent and request that we do so. We understand how crucial it is to maintain seamless communication between your healthcare providers, and we’re here to facilitate that connection based on your preferences.

Yes, you can obtain a prescription through our service after a thorough consultation. If our GP determines that it is appropriate and clinically necessary, we will issue a prescription. Prescriptions are sent electronically via email or SMS. You can present the electronic token at your nearest pharmacy to have your medication dispensed.