Our service is available to anyone physically located in the UK and Northern Ireland, including patients of foreign nationality. We warmly welcome all individuals seeking medical assistance. Children must be older than 2 years of age, and any individual under the age of 16 must have the consent and presence of a legal guardian or parent during the medical consultation. We strive to provide a safe and supportive environment for all our patients.

Our service is not equipped to handle life-threatening emergencies. We understand how critical it is to get immediate help in such situations. If you experience symptoms of a stroke, heart attacks, severe bleeding, or any other urgent conditions, please call 999 immediately. For urgent but non-life-threatening issues, our GPs are here to assist you with prompt advice and care.

No, we do not handle mental health emergencies. If you are experiencing a mental health crisis, please call the NHS mental health crisis hotline at 111 and select the mental health option.

For urgent help where someone’s life is in immediate danger – for instance, if they have seriously harmed themselves or taken an overdose – or if you feel unable to keep yourself or someone else safe, please call 999 or visit your nearest A&E immediately! Mental health emergencies are just as critical as physical ones, and seeking prompt help is essential. You are not wasting anyone’s time by asking for urgent assistance.

All our doctors are fully qualified GPs with extensive NHS experience and are registered on the General Medical Council’s (GMC) general practice register. Additionally, all our GPs undergo enhanced DBS checks to ensure your safety and trust. We understand how important it is to receive care from professionals you can rely on, and we are committed to providing you with the highest standards of healthcare from experienced and highly trained doctors.

You’ll need a valid government-issued ID, such as a passport or driver’s license, for our ID verification process. This process is quick, typically taking no more than 5 minutes, and is required only once to set up your verified account. We appreciate your understanding as this step ensures the security and integrity of your healthcare experience.

No appointment is necessary to use our virtual walk-in service. Simply log on, request a consultation in the Virtual Walk-In Clinic, and a GP will assist you as soon as possible. We aim to have you seen in less than 15 minutes; however, during peak times, this may vary. Please ensure your phone is not on silent mode and stay within the Doctor Hub app, as our GPs will call you through it. We understand the importance of timely and convenient access to healthcare, and we are committed to making it easier for you to receive the care you need when you need it.

Our service is designed to complement, not replace, your primary care GP. We understand that NHS GP surgeries can sometimes be oversubscribed, and we know how important timely care is, especially when conditions cannot afford to wait days or weeks for treatment. While we provide convenient and immediate support for urgent health concerns, we recommend maintaining a relationship with your regular GP, who has a comprehensive view of your health history. Please keep your regular GP informed of any treatments or advice you receive through our service, to ensure cohesive and comprehensive care.

We understand how important it is for you to have access to medical care when you need it. We strive to have doctors available online from 6 am to midnight. While availability may vary during after-hours, you can always join our virtual waiting room at any time. Rest assured, you will be connected to the next available doctor as soon as possible. Please keep your phone handy, disable silent mode and do not navigate away from the Doctor Hub App, as a GP might reach out to you at any moment. We’re here to ensure you receive timely care and support, day or night.

Our service is only available to patients located within the UK and Northern Ireland.