1. Introduction

This Cookies Policy explains how Doctor Hub Services Ltd (“Doctor Hub”) uses cookies and similar technologies to recognise you when you visit our website or use our services. It provides detailed information about what these technologies are, why we use them, and your rights to control their use.

Cookies are essential to ensure that our website functions efficiently, and they also help us understand how you interact with our services. By using our website, you agree to the use of cookies in accordance with this policy. We encourage you to read this policy carefully to understand how we use these technologies to provide a better user experience.

2. What Are Cookies?

Cookies are small data files that are placed on your device (computer, smartphone, or tablet) when you visit a website. Cookies are widely used by website owners to make their websites work efficiently, as well as to provide reporting information and enhance user experience.

Cookies set by the website owner (in this case, Doctor Hub) are called “first-party cookies.” Cookies set by parties other than the website owner are called “third-party cookies.” Third-party cookies enable third-party features or functionalities to be provided on or through the website (e.g., analytics, advertising, and social media). These cookies can track your activity across different websites and help us understand your preferences and interests better.

There are several types of cookies, each with specific purposes. Some cookies are essential for the basic functioning of the website, while others help enhance the user experience by remembering your preferences and enabling a more personalised experience.

3. Why Do We Use Cookies?

We use cookies for several reasons, including:

• Essential Cookies: These cookies are necessary for the website to function properly. They enable core features such as secure login, account authentication, and navigation. Without these cookies, some parts of our website may not be accessible or work as intended.
• Performance and Analytics Cookies: These cookies collect information about how you interact with our website, such as which pages are visited most often, how long users spend on different pages, and whether users encounter any errors. This data helps us improve the website’s functionality, enhance our services, and provide a better user experience. By understanding how users interact with our platform, we can make informed decisions about future updates and improvements.
• Functionality Cookies: These cookies remember your preferences and choices (such as language settings, text size, or other customisable features) to enhance your experience while using our website. For example, if you choose a specific language or region, these cookies will remember your choice so that you do not have to set it every time you visit the site.
• Targeting and Advertising Cookies: These cookies are used to deliver relevant advertisements to you based on your interests. They also help us measure the effectiveness of our advertising campaigns and limit the number of times you see an advertisement. By understanding your preferences, we can provide advertisements that are more relevant to your needs, which helps us maintain a more personalised experience.

Cookies play an important role in delivering a seamless user experience by ensuring that our website remembers your settings and preferences, making navigation smoother and more efficient.

4. Types of Cookies We Use

• Session Cookies: These are temporary cookies that remain on your device while you are browsing our website. They expire once you close your browser. Session cookies are primarily used to maintain the integrity of your session while navigating through different pages, ensuring that you do not need to log in repeatedly during your visit.
• Persistent Cookies: These cookies remain on your device for a set period or until you delete them. They help us recognise you as a returning user, allowing us to personalise your experience and remember your preferences between visits. Persistent cookies are particularly useful for remembering login details and custom settings, making future visits more convenient.
• Third-Party Cookies: We use third-party cookies, such as those provided by Google Analytics, to understand user interactions and improve our services. Third-party cookies may also be used by our advertising partners to deliver personalised ads on other platforms based on your browsing history. These cookies help us gather insights into user behaviour, enabling us to optimise our marketing strategies and website performance.

5. Managing Cookies

You have the right to accept or reject cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that if you choose to disable cookies, some features of our website may not function correctly, and your user experience may be affected.

To manage your cookie settings, please refer to your browser’s help menu for detailed instructions on how to block or delete cookies. You can also opt out of specific third-party cookies by visiting their respective websites. For example, you can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

Additionally, many modern browsers provide options to control tracking cookies, such as enabling “Do Not Track” features or managing permissions for individual websites. We recommend familiarising yourself with these tools to ensure you have full control over your online privacy.

Please be aware that rejecting cookies may result in limited access to certain parts of our website, and the overall functionality of the website may be compromised. We strive to make our website accessible to all users, but some features may require the use of cookies to operate effectively.

6. Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in our use of cookies or for other operational, legal, or regulatory reasons. Any updates will be posted on our website, and we will notify you of significant changes through email or platform notifications.

We encourage you to review this Cookies Policy periodically to stay informed about our use of cookies and how we protect your privacy. If we make significant changes, we will ensure that these are communicated clearly, so you understand what changes have been made and how they might affect your use of our website.

7. Contact Information

If you have any questions about our use of cookies or this Cookies Policy, please contact us at:

• Email: enquires@doctor-hub.co.uk
• Postal Address: Doctor Hub Services Ltd, 86-90 Paul Street, London EC2A 4NH, United Kingdom

We strive to respond to all inquiries promptly and address any concerns you may have. Your privacy is important to us, and we are committed to ensuring transparency regarding our data practices. If you have specific questions about how cookies affect your experience or how we use them to improve our services, please do not hesitate to reach out to us.

By understanding and managing your cookie preferences, you can help us create a better, more personalised experience for you on our platform. Thank you for trusting Doctor Hub with your healthcare needs and for taking the time to understand our use of cookies.